One of the
pieces of advice that I always give new agents who are just starting out is to
visit a local dollar store and buy an old fashion hand mirror. I told a new,
younger agent this earlier this week and his immediate reaction was, “Why is my
hair messed up or do I have something on my face?”
No the
real reason for the advice to make that purchase was so that he/she will have
it close at hand whenever they hit a snag or foul-up or dropped ball when
trying to pursue a real estate deal. I tell them that at that moment they’ll
probably ask themselves, and maybe even say out loud, “Who was responsible to
see that this got done?” At that moment, I tell them; they should hold up the
hand mirror and behold the person who is ultimately responsible to make sure
that all of the things get done to make their deals go smoothly.
Of course
we all work with great mortgage reps and wonderful title company people, but in
the end it is our role and responsibility to make sure that the things that
need to be done to close th deal actually get done. Once the newbie actually
thinks about the piece of advice that I’ve just given them they usually
understand and appreciate the symbolism of the hand mirror.
In fact
there are lots of other moments in business and life where looking into a hand
mirror to see who you really need to hold accountable is good advice. Lots of
people hire personal coaches for that purpose and pay a lot of money to someone
else to hold them accountable. A hand mirror at the dollar store costs how much?
It’s also therapeutic and funny every
now and then when you hold it up and then realize, “Damn, I can stay mad at
that guy, even though he is the doofus who got me into this mess.”
Real
estate is a lot like many of the individual sports in which one may participate
– there are no teammates to complain about, no one else who isn’t pulling their
load on the team; it’s just you. If you hit a bad golf shot, hold up the
mirror. If you run a poor race, hold up the mirror. If you take the rapids
wrong and bomb out in your kayak, hold up the mirror. I guarantee you that you
can’t stare at that wrong-doer for long without getting over your
anger/disappointment/frustration and finding a positive way out of your funk.
After all that’s really a nice guy/gal that you’re looking at and they really
didn’t mean to mess things up; so get over it, forgive the guy in the mirror
and move on.